At Chaosbornwear, we want you to shop with confidence. Each order is prepared and checked by our fulfilment team before dispatch. If something is not right with your order, please review the return and refund policy below.
Email Method
Contact us at returns@chaosbornwear.com before sending your item back.
Self-Service Method
Visit our Return Center and enter your order number plus your email address or phone number to begin your return request.
Please allow up to 5 business days for verification and approval. Once your return is approved, you will receive the return address and step-by-step instructions.
For any questions, please contact us at support@chaosbornwear.com.
Customers are responsible for return shipping costs, including any customs fees or import charges related to the return.
Return shipping fees are non-refundable unless the return is due to a verified issue, such as a damaged, defective, or incorrect item.
If your order arrives damaged, defective, incorrect, or with another verified issue, please contact us within 24 hours of delivery where possible at support@chaosbornwear.com.
Please provide reasonable proof, such as clear photos of the item, packaging, shipping label, and issue.
Once our team reviews and confirms the issue, we will arrange a suitable resolution where applicable, such as a replacement, exchange, refund, or reimbursement of reasonable return shipping costs.
The following items may not be eligible for return unless there is a verified product issue:
This does not affect your statutory rights.
If you would like to request an exchange, please contact us at support@chaosbornwear.com with your order number and exact exchange request.
Exchanges are subject to approval, product eligibility, and availability.
Extended Holiday Returns
Items purchased between December 15 and December 25 are eligible for return or exchange until February 4, subject to the eligibility conditions in this policy.
Purchases made after December 25 follow the standard 30-day return policy.
We will notify you once your return has been received and inspected by our fulfilment team.
Approved refunds will be issued to your original payment method within 5–10 business days after approval.
Your bank, card provider, or payment provider may take additional time to process and display the refund.
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at support@chaosbornwear.com.
Worry-Free Delivery is optional shipping protection and has its own claim process under Seel’s terms. If you purchased Worry-Free Delivery, please follow the relevant claim process provided with your order or see the Worry-Free Delivery information page for details. Learn more about Worry-Free Delivery
Contact Us
Email: support@chaosbornwear.com
Phone: +441135181102
Business Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT)
Saturday: Closed
Sunday: Closed
We aim to respond to all messages within 24 hours on business days.