Refund policy
At Chaosborn, we want you to shop with confidence. Each order is prepared and checked by our fulfilment team before dispatch. If something is not right with your order, please review the return and refund policy below.
30-Day Returns on Eligible Items
Eligible items may be returned within 30 days of delivery, subject to our Refund Policy.
Made-to-order, customised, personalised, or final sale items may have limited return eligibility unless there is a verified product issue, such as damage, defect, or an incorrect item received.
This does not affect your statutory rights.
Standard Return Window
You have 30 days from the date of delivery to request a return for eligible items.
Returns must be approved before any item is sent back to us. Items returned without prior approval may not be accepted.
We recommend using a tracked return service and keeping proof of postage, as we cannot take responsibility for returns that are lost or damaged in transit.
Return Eligibility
To qualify for a return, the item must be:
In the same condition you received it
Unworn, unused, and with tags attached where applicable
In its original packaging
Accompanied by a receipt, order number, or proof of purchase
How to Start a Return
Email Method
Contact us at returns@chaosbornwear.com before sending your item back.
Self-Service Method
Visit our Return Center and enter your order number plus your email address or phone number to begin your return request.
Please allow up to 5 business days for verification and approval. Once your return is approved, you will receive the return address and step-by-step instructions.
For any questions, please contact us at support@chaosbornwear.com.
Return Shipping Costs
Customers are responsible for return shipping costs, including any customs fees or import charges related to the return.
Return shipping fees are non-refundable unless the return is due to a verified issue, such as a damaged, defective, or incorrect item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or with another verified issue, please contact us within 24 hours of delivery where possible at support@chaosbornwear.com.
Please provide reasonable proof, such as clear photos of the item, packaging, shipping label, and issue.
Once our team reviews and confirms the issue, we will arrange a suitable resolution where applicable, such as a replacement, exchange, refund, or reimbursement of reasonable return shipping costs.
Non-Returnable Items
The following items may not be eligible for return unless there is a verified product issue:
Gift cards
Personalised or customised products
Made-to-order products where the item has been produced specifically for the customer
Final sale or clearance items, where clearly marked at the time of purchase
This does not affect your statutory rights.
Custom & Made-to-Order Products
Some products are made to order or customised after purchase. Because these items are prepared specifically for each customer, returns or exchanges for change of mind, incorrect size selection, or personal preference may be limited unless the item is eligible under this refund policy or there is a verified product issue.
If your order arrives damaged, defective, incorrect, or with another verified issue, please contact us within 24 hours of delivery where possible and provide reasonable proof, such as clear photos of the item, packaging, shipping label, and issue.
Once our team reviews and confirms the issue, we will arrange a suitable resolution where applicable, such as a replacement, exchange, or refund.
This does not affect your statutory rights.
Exchanges
If you would like to request an exchange, please contact us at support@chaosbornwear.com with your order number and exact exchange request.
Exchanges are subject to approval, product eligibility, and availability.
Extended Holiday Returns
Items purchased between December 15 and December 25 are eligible for return or exchange until February 4, subject to the eligibility conditions in this policy.
Purchases made after December 25 follow the standard 30-day return policy.
Refunds
We will notify you once your return has been received and inspected by our fulfilment team.
Approved refunds will be issued to your original payment method within 5–10 business days after approval.
Your bank, card provider, or payment provider may take additional time to process and display the refund.
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at support@chaosbornwear.com.
Worry-Free Delivery
Worry-Free Delivery is optional shipping protection and has its own claim process under Seel’s terms. If you purchased Worry-Free Delivery, please follow the relevant claim process provided with your order or see the Worry-Free Delivery information page for details. Learn more about Worry-Free Delivery
Contact Us
Chaosborn
36 Deanswood Drive
Leeds LS17 5HY
United Kingdom
Contact Us
Email: support@chaosbornwear.com
Phone: +441133508615
Business Hours:
Monday to Friday: 9:00 AM - 5:00 PM (GMT)
Saturday: Closed
Sunday: Closed
We aim to respond to all messages within 24 hours on business days.