Contact Us for Inquiries and Support - We're Here to Help!
Contact Details
If you need to contact Chaosborn, please use the details below. We are based in Leeds, United Kingdom and handle enquiries through our support email, phone line, and contact form. For the quickest response, please include as much relevant information as possible when you contact us.
Chaosborn
36 Deanswood Drive
Leeds LS17 5HY
United Kingdom
- Contact form: Contact Us
- Email: support@chaosbornwear.com
- Phone: +441133508615
How to Contact Us
You can contact us about a wide range of order and website enquiries. This includes general product questions, delivery information, refund policy questions, or support related to an existing order. If your message relates to a specific order, please add your order number, the name used at checkout, and the item name so we can identify it more easily.
Common reasons to contact our team include:
- Questions about an order status or processing time
- Delivery and tracking enquiries
- Refunds and returns questions
- Address changes or corrected details after checkout
- General website or product support
Customer Support Information
We aim to provide clear and helpful support for every contact request. Where possible, please send your enquiry from the same email address used for your order. This helps us match your message to the correct details and respond more efficiently. If you are asking about shipping, returns, or order changes, it is also useful to include any order confirmation references you have available.
For policy information, you can also review the following pages:
Shipping Policy | Return & Refund Policy
Our store focuses on original graphic apparel and made-to-order clothing, so support requests are best handled with clear details about the item, size, and delivery destination. This helps us answer contact enquiries accurately and keep the process straightforward for customers.
Business Hours
Monday to Friday: 9:00 AM - 5:00 PM (GMT)
Saturday: Closed
Sunday: Closed
We aim to respond to all messages within 24 hours on business days. Messages received outside business hours will be handled on the next working day. If you contact us over the weekend, we will reply as soon as we are available during our normal support hours.
Helpful Information Before You Contact Us
Including the right details in your message can help us resolve your enquiry faster. Before you contact us, please check that you have included:
- Your full name and email address
- Your order number, if available
- The product name or description
- The size or variant ordered, if relevant
- A short explanation of the issue or question
If your contact relates to delivery, it may also help to share your shipping country and any tracking details you have received. For returns or refund-related questions, please refer to the Refunds & Returns policy before sending your message, as this page explains the available process and conditions.
Frequently Asked Questions
How do I contact Chaosborn about an order?
You can contact us by email, phone, or through the contact form on this page. Please include your order number and the email address used at checkout so we can look up your details more quickly.
What should I include when I contact support?
It is helpful to include your name, order number, product name, and a clear description of your question. If your message is about shipping or returns, any tracking information or delivery details can also be useful.
When will I get a reply after I contact you?
We aim to respond within 24 hours on business days. Emails and form submissions received outside our opening hours will be answered on the next working day.
Can I contact you about shipping and returns?
Yes. If you have a question about delivery, tracking, or returns, please contact us and include the relevant order details. You can also review our Shipping Policy and Return & Refund Policy page for more information.
Do you have phone support?
Yes, you can contact us by phone during business hours on +441133508615. If we are unavailable, please leave your enquiry by email or through the contact form and we will reply as soon as possible.